Last updated: August 21, 2026
At Blavique, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we are here to help. Please carefully review our return and refund policy below.
Key Return Information (At a Glance)
- Return Window: 30 days from the date of delivery
- Condition Required: Completely unused and unworn, with original tags and packaging
- Return Shipping: Paid by the customer (unless the item is defective or incorrect)
- Refund Method: Original payment method
- Refund Processing Time: Within 7 business days after we receive the returned item
1. Eligibility for Returns We accept returns within 30 days of the delivery date. To be eligible for a return, the belt must meet all of the following conditions:
- The belt must be completely unused and unworn
- There must be no signs of wear or use, even slight marks, creases, scratches, or odor
- All original tags must still be attached
- The item must be returned in its original packaging
- The item must be in the exact same condition as when it was received
Important: Opening the package to try on the belt is acceptable only if the belt shows absolutely no signs of use afterward. Any slight traces of wear will make the item ineligible for return.
Items that cannot be returned:
- Belts that have been worn or tried on and show any signs of use
- Belts with even slight marks, creases, scratches, or odor
- Belts without original tags or packaging
- Final sale / clearance items (if clearly marked)
2. How to Initiate a Return (Clear Steps) To ensure smooth processing and a quick refund, please follow these steps:
- Contact our customer service team within 30 days of delivery by emailing service@blavique.com or calling +1 602-601-2182.
- Provide your order number and the reason for the return.
- Our team will reply with return instructions and the official return address.
- Pack the item securely in its original packaging and ship it back to the address provided.
- After we receive and inspect the returned item, we will process your refund.
Return Address: Blavique 13236 N 7th Street, Suite 4 Phoenix, AZ 85022 United States
3. Return Shipping Costs
- If the return is due to personal reasons (change of mind, wrong size, etc.), the customer is responsible for the return shipping cost.
- If the item is defective, damaged, or we sent the wrong item, Blavique will cover the return shipping cost.
4. Refund Process
- Once we receive and inspect the returned item, we will process the refund within 7 business days.
- The refund will be issued to the original payment method used for the purchase.
- Original shipping fees are non-refundable, unless the return is due to our error (defective or incorrect item).
- After we process the refund, it may take additional time for the funds to appear in your account depending on your bank or payment provider.
5. Exchanges We currently do not offer direct exchanges. Please return the original item for a refund and place a new order if you need a different size or style.
6. Damaged or Defective Items If you receive a damaged or defective belt, please contact us as soon as possible (we recommend within 7 days of delivery) and provide clear photos of the issue. Our standard 30-day return policy still fully applies. We will arrange a free return and issue a full refund or replacement at no extra cost to you.
7. Contact Us U.S. Customer Service Mailing Address: Blavique 13236 N 7th Street, Suite 4 Phoenix, AZ 85022 United States
Phone: +1 602-601-2182
Email: service@blavique.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MST / UTC-7)