Return & Refund Policy

Last Updated: August 21, 2026

At Blavique, we want our customers to have a clear understanding of our return and refund process before placing an order. If you are not satisfied with your purchase, you may request a return in accordance with the conditions and timeframes outlined below.

Please review this policy carefully before submitting a return request.

Key Return Information

Return Window: Within 30 calendar days of the delivery date
Product Condition: Unused, unworn, and in the original condition received
Original Tags: Must remain attached, where applicable
Original Packaging: Should be included with the returned item
Return Shipping: Paid by the customer for returns due to personal preference; covered by Blavique for defective, damaged, or incorrect items
Refund Method: Original payment method
Refund Processing: Within 7 business days after the returned item is received and inspected

1. Return Eligibility

Blavique accepts eligible return requests submitted within 30 calendar days of the delivery date.

To qualify for a return, the item must meet the following conditions:

The item must be unused and unworn.
The item must be returned in the same condition as received.
The item must not have visible signs of wear, damage, stains, scratches, creases caused by use, or unusual odors.
Original tags must remain attached, where applicable.
Original packaging should be included with the returned item.
The item must be suitable for resale after inspection.

Customers may carefully inspect or try on an item when appropriate, provided that the item is not worn for normal use and remains in its original condition without signs of use or damage.

Blavique reserves the right to decline a return if the returned item does not meet the conditions described above.

Items That Are Generally Not Eligible for Return

The following items may not be accepted for return:

Items that have been worn or used and show signs of wear
Items with stains, scratches, damage, or other signs of use
Items returned without required original tags, where applicable
Items returned without their original packaging when the packaging is necessary to protect the product
Final sale or clearance items, when clearly identified as non-returnable at the time of purchase

If an item is returned in a condition that does not meet the requirements of this policy, we will contact the customer regarding the return.

2. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact Blavique Customer Service

Email: service@blavique.com
Phone: +1 571-339-4294

Step 2: Provide Order Information

Please provide:

Order number
Name used when placing the order
Item you would like to return
Reason for the return

For damaged, defective, or incorrect items, please also provide clear photos showing the issue. This helps us review the request and determine the appropriate solution.

Step 3: Receive Return Instructions

Our customer service team will review your request and, when the return is approved, provide the applicable return instructions and return address.

Please do not send a return to an address other than the return address provided by Blavique for your specific return.

Step 4: Ship the Item

Pack the item securely to help prevent damage during transportation and ship it according to the return instructions provided by our customer service team.

Step 5: Inspection and Refund

Once we receive the returned item, we will inspect its condition. If the return meets the requirements of this policy, we will process the applicable refund within 7 business days.

3. Return Shipping Costs

The responsibility for return shipping costs depends on the reason for the return.

Returns for Personal Reasons

If you are returning an item because of a change of mind, personal preference, or another reason unrelated to a product defect or Blavique error, the customer is responsible for the return shipping cost.

Examples include:

Change of mind
No longer wanting the item
Choosing the wrong size
Choosing a different color or style
Other personal preference reasons

Returns Due to Our Error or Product Issues

Blavique will cover the reasonable return shipping cost when the return is due to:

A defective item
An item damaged before or during shipment
An incorrect item sent by Blavique

If you believe your item has one of these issues, please contact us before returning the product so that we can provide the appropriate return instructions.

4. Refund Process

After we receive the returned item, Blavique will inspect the item to confirm that it meets the return requirements.

If the return is approved:

The refund will be processed within 7 business days after the returned item is received and inspected.
The refund will be issued to the original payment method used for the order.
Original shipping charges are generally non-refundable for returns due to personal preference or change of mind.
If the return is caused by a defective, damaged, or incorrect item, applicable original shipping charges will be refunded as appropriate.
After Blavique processes the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

A refund confirmation may be sent to the email address associated with the order after the refund has been processed.

5. Exchanges

Blavique currently does not offer direct product exchanges.

If you need a different size, color, or style, you may request a return for the original item, provided that it meets the requirements of this Return & Refund Policy.

Once the return is approved and the refund has been processed, you may place a new order for the item you prefer.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact Blavique Customer Service as soon as reasonably possible.

We recommend contacting us within 7 calendar days of delivery and providing:

Your order number
A description of the issue
Clear photos showing the product and the problem
Photos of the shipping packaging, if the package or product appears to have been damaged during delivery

After reviewing the information, we will determine the appropriate solution.

Depending on the circumstances, Blavique may provide a replacement or refund. If the issue is confirmed to be caused by a product defect, shipping damage, or an incorrect item sent by Blavique, we will cover the applicable return shipping cost.

The 7-day recommendation for reporting damage or defects does not replace the standard 30-day return window for eligible returns.

7. Return Inspection

All returned items are inspected after they are received.

The inspection is intended to confirm that:

The returned item corresponds to the order.
The item is within the applicable return period.
The item has not been used or worn beyond reasonable inspection or try-on.
The item does not show signs of damage or excessive wear.
Required tags and packaging are included where applicable.

If the returned item does not meet the requirements of this policy, the refund may be declined or adjusted based on the condition of the item. We will contact the customer if there is an issue with the returned item.

8. Return Address

Returns must be sent only to the return address provided by Blavique Customer Service for the approved return.

U.S. Return Processing Address:

Blavique
1015 6th Ave
Ford City, PA 16226
United States

Please contact customer service before sending a return so we can confirm the appropriate return instructions for your order.

9. Important Information About Refunds

Please keep the following in mind:

A return request must be submitted within 30 calendar days of delivery.
Submitting a return request does not automatically guarantee approval; the returned item must meet the eligibility requirements.
Customers should retain the return shipment tracking information until the return has been received and processed.
Refunds are issued only after the returned item has been received and inspected.
Blavique cannot be responsible for a return package that is lost before it reaches our return processing location when the customer is responsible for the return shipping.
Refund posting times after processing are controlled by the customer's bank or payment provider.